Customer Support

The Customer Support role involves assisting customers with inquiries, troubleshooting, and ensuring a positive user experience. You’ll leverage CRM systems and possibly AI chatbots powered by OpenAI for efficient customer resolution.

Key Responsibilities:

1. Customer Assistance:
Respond to customer queries via phone, email, or live chat.
Troubleshoot product/software issues.
2. CRM Management:
Maintain and update customer records in HubSpot, GoHighLevel, or similar.
Track support tickets and follow up until resolution.
3. AI Support:
Work with AI-driven chatbot tools to handle high-volume inquiries.
Provide feedback for improving AI responses.

Required Qualifications

Strong communication and interpersonal skills.
Experience with customer support tools or CRM systems.
Ability to learn quickly about company products.

Benefits & Perks:

Competitive Salary
Free Accommodation (limited offer)
Bonuses and yearly increments
Team-Oriented Environment

Preferred Skills:

Experience with AI chatbots (OpenAI, Dialogflow).
Familiarity with help desk software (Zendesk, Freshdesk).

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